Returns & Exchanges
There are no time limits on returns at Gold Violin. If you're not 100% pleased with your purchase, we'll gladly provide an exchange or refund your purchase price (excluding discounts, and shipping and handling charges) for items returned in their original condition within 90 days after you receive them. Refunds will be made in your original form of payment. For products returned in original condition after 90 days of your receipt, you will receive a merchandise credit certificate equal to your original purchase price (excluding discounts, and shipping and handling charges) which will be good towards a future purchase at Gold Violin.
The following policies may also apply:
1.) Unless defective or damaged in shipment, items marked with an "(H)" in the catalog and on our website cannot be returned. These products include those such as intimate apparel, certain third party branded goods, and health and personal care items.
2.)Products that are customized, monogrammed or perishable cannot be returned unless defective or damaged in shipment.
3.)Return of larger items may be subject to a restocking, return delivery and/or shipping and handling charge, except where prohibited by law.
To return or exchange an item, follow the instructions on the packing slip enclosed with your order. Please call our Customer Service Department at 1-877-648-8466 or visit goldviolin.com/returnpolicy for complete details, or for assistance in returning or exchanging your purchase.
How to return an item
Step 1. Complete the Return/Exchange Form. If you don't have the Return/Exchange Form, just be sure to include your name, address and customer number, along with instructions whether to exchange the item, refund the merchandise purchase price, or credit your Gold Violin Credit Card account or credit card.
Step 2. Detach and enclose the Return/Exchange Form (or include your return/exchange information) in the package with the merchandise you're returning.
Step 3. Use our convenient pre-paid return label, found on your packing slip, to ship your package. It's pre-addressed and pre-paid, so you pay nothing up front! (Please note that some heavier packages or items shipped directly from the manufacturer or shipped outside the continental United States do not include a pre-paid label.)
Simply attach the label to your return package and give the package to your Postal Carrier or drop it off at any U.S. Post Office location - no need to stand in line!
No additional postage required - no need to insure your package! A flat fee of $9.99 will be deducted from your merchandise refund or billed to your Gold Violin Credit Card account or credit card.
You may also return your package on your own, using the delivery service of your choice.
To return your package on your own, mail to:
Gold Violin Customer Care
100 Murray Drive
Warren, Pa 16368
If you have any questions, please call our Help Line at 1-877-648-8466.